Case Study: Solar A/S achieves seamless Salesforce-to-Outlook sync in Citrix with Riva

Solar syncs Salesforce to Outlook in a Citrix environment

Solar A/S, a leading sourcing and service company headquartered in Denmark, needed a reliable way to sync Salesforce with Microsoft Exchange for Outlook and mobile users across a complex Citrix virtual desktop environment. Their challenge was to support hundreds of sales representatives with seamless access to customer data on desktops and mobile devices while keeping the system simple, secure, and user-friendly.

Riva CRM Integration provided the solution by synchronizing Salesforce directly to Exchange server-side, eliminating the need for desktop plug-ins and enabling Outlook support in Citrix as well as on Apple devices. Riva also customized contact filtering so users only saw the most relevant CRM contacts, improving usability and adoption. As a result, Solar achieved smoother sales workflows, better data availability across devices, and successful system upgrades without disruption to Riva.

Solar A/S

Magnus Fridén

IT Solution Architect