Case Study: Irish Welcome Tours boosts sales efficiency with Riva

Riva increases sales efficiency at Irish Welcome Tours

Irish Welcome Tours, one of Ireland’s leading Destination Management Companies and Incoming Tour Operators, needed a better way to keep its GoldMine CRM calendars synced for sales executives who travel frequently. The team wanted mobile access to appointments and meetings on iPhones, iPads, and other devices, both online and offline, without relying on separate mobile apps or complex setup. Riva was chosen to address the challenge.

Riva integrated GoldMine with Microsoft Exchange, delivering bi-directional synchronization of contacts, calendar items, tasks, and more across Outlook and mobile devices. As a result, Irish Welcome Tours’ sales reps now have reliable access to their schedules while traveling, improving productivity and reducing stress. With Riva, the company can manage GoldMine data from Exchange email clients and is also considering Riva’s email archiving and custom-field sync features to further increase sales efficiency.

Irish Welcome Tours

John Waldron

Managing Director and Founding Director