Case Study: ForFarmers achieves seamless SAP Hybris C4C and Exchange sync with Riva

Riva empowers ForFarmers to seamlessly keep their SAP Hybris Cloud for Customer (C4C) and Microsoft Exchange in sync

ForFarmers, an internationally operating feed company based in Lochem, needed to integrate its SAP Hybris Cloud for Customer (C4C) CRM with Microsoft Exchange so its sales and account teams could access contacts, calendars, and tasks seamlessly across desktop and mobile devices. The company wanted a server-side solution with no Outlook plug-ins or separate mobile apps, while improving CRM adoption and reducing duplicate data entry and app switching.

Riva implemented Riva On-Premise to sync data between SAP Hybris Cloud for Customer (C4C) and Microsoft Exchange, starting with 100+ users and scaling to 400 users worldwide. The solution delivered fine-tuned contact sync, one-way calendar sync from C4C to Exchange, and two-way task updates, all managed by a single administrator on a virtual Windows Server. With Riva, ForFarmers achieved 100% of its customer sync requirements, improved user adoption, and saved time by embedding CRM data into native email and mobile workflows.

ForFarmers

Gert-Willem ter Avest

IT Business Analyst