Case Study: International Healthcare Company achieves seamless calendar synchronization with Riva

Riva delivers seamless calendar management between Salesforce and Exchange in healthcare sector

International Healthcare Company, a global healthcare organization with more than 7,000 employees across sales offices and manufacturing sites worldwide, was migrating from GroupWise to Salesforce and Microsoft Exchange. They needed a reliable way to synchronize calendars and contacts across systems, but Salesforce’s free Outlook integration tool proved too difficult to deploy and maintain for their distributed sales teams. Riva was brought in to address this challenge with a cloud-based integration approach.

International Healthcare Company implemented Riva Cloud, Riva’s hosted synchronization service, to connect Salesforce with Microsoft Exchange without installing client plug-ins. Riva enabled bi-directional syncing of calendar events, contacts, tasks, and other CRM data, helping sales reps, managers, and non-field employees coordinate more effectively. The result was improved time savings, fewer phone calls, better meeting coordination, and a consistent Outlook and Salesforce calendar view across key markets.