Case Study: Viking Group achieves seamless Salesforce-GroupWise integration with Riva

Riva bridges Salesforce integration gap at the Viking Group

The Viking Group, a global fire protection manufacturer and distributor, needed a way for its sales team to access and update customer and calendar information across Salesforce, Micro Focus GroupWise, BlackBerry devices, and desktops without installing client-side CRM plug-ins. Before working with Riva, the company struggled with the lack of GroupWise integration and the burden of managing software on every device.

Riva provided the Viking Group with transparent, server-side synchronization between Salesforce and GroupWise for contacts, leads, meetings, tasks, and calls. As a result, CRM data could be entered once in Salesforce and synchronized across devices, improving data reliability and helping salespeople focus more on selling; the company also reported very positive user feedback and renewed its support after more than a year of use.

Viking Group

Kate Wiltrout

Manager of Network Services