Case Study: Barton Willmore boosts SugarCRM adoption with Riva

Riva boosts SugarCRM adoption at Barton Willmore

Barton Willmore, the UK’s largest independent planning and design consultancy, needed a stable and affordable way to improve SugarCRM adoption for its architects, designers, and planners. After two third-party Outlook integrations failed to meet expectations, the company turned to Riva to better connect SugarCRM with Microsoft Exchange.

Riva implemented a server-to-server sync solution between SugarCRM and Microsoft Exchange for 160 employees, synchronizing appointments, contacts, emails, and more while reducing manual data entry with Riva SmartConvert Folders. The result was improved CRM adoption across the team, easier day-to-day use of Outlook and mobile devices, and cost savings of up to 75% compared with other CRM solutions.

Barton Willmore

Andy Bevan

Head of IT