Case Study: Adaris Technologies boosts sales productivity with Riva CRM integration

Micro Focus partner poised for growth with unified email and CRM solution

Adaris Technologies, a Montreal-based Micro Focus partner, needed a better way to integrate its email collaboration system with CRM. After struggling with Microsoft Dynamics CRM, Exchange, and later SageCRM, the company found the tools too complex, slow, costly, and difficult to use, and it still lacked seamless CRM access from GroupWise across devices and platforms.

Riva provided the solution by turning Micro Focus GroupWise into a unified email, collaboration, and CRM client with server-side CRM integration. Using Riva SmartConvert and CRM synchronization with SugarCRM, Adaris could archive emails, create opportunities and cases automatically, and eliminate duplicate data entry. The result was a more unified sales process, broader CRM access for the whole team, a larger and better-managed pipeline, and stronger revenue potential for Adaris Technologies.

Adaris Technologies

Jacques Sauvé

President