Case Study: Leading Solicitor Office achieves seamless CRM and Exchange sync with Riva

Leading solicitor relies on Riva to integrate SuiteCRM with Microsoft Exchange

Leading Solicitor Office, a UK-based legal advisory firm, needed a better way to synchronize SuiteCRM with Microsoft Exchange. Their previous Opacus plugin fell short on functionality and support, required local installation on every device, and made updates cumbersome, creating unnecessary work for secretaries and fee earners who needed fast access to emails, contacts, and appointments.

Riva implemented server-side CRM integration to sync SuiteCRM and Microsoft Exchange, including appointments, events, emails, and smart conversion tools like SmartConvert and SmartCreate. With a single installation and minimal training for IT admins, Riva improved user adoption, reduced manual data entry to zero, and helped the firm save time and money while ensuring reliable, timely updates across both systems.