Case Study: Leading Material Handling Company achieves seamless Oracle CRM On Demand sync with Riva

Leading material handling company replaces Oracle PIM Sync with Riva

Leading Material Handling Company needed a better way to sync Oracle CRM On Demand with Microsoft Exchange for hundreds of users spread across a wide geographic area. After using Oracle PIM Sync and Outlook plugins for years, the company faced growing administrative burden as its CRM deployment expanded across desktops, laptops, and mobile devices.

Riva implemented a single-server, rule-based sync solution for a few hundred sales reps, eliminating the need for Outlook plugins and supporting Exchange directly across Outlook, OWA, Mac, and mobile devices. With Riva, the company reduced manual data entry, expanded CRM access, and gained more control over syncing contacts, leads, calendar items, tasks, opportunities, service requests, and custom data.