Case Study: Major Australian Bank synchronizes 5,000+ calendars with Riva

How a major Australian bank uses Riva to synchronize thousands of calendars

Major Australian Bank, one of Australia’s Big Four banks, needed a secure, reliable way to synchronize thousands of bankers’ calendars between Oracle CRM On-Demand and Exchange (Outlook). The bank’s goals were to improve CRM adoption while meeting strict requirements for scalability, near-real-time sync, and compliance through its Oracle Service Bus environment.

Riva implemented a server-side calendar synchronization solution in two phases, handling more than 5,000 users, recurring appointments, attendees, and role-based user changes. With a 15-minute sync cycle and fail-safe alerting, Riva delivered reliable, scalable integration that improved CRM adoption and significantly increased user satisfaction, while meeting the bank’s security and business requirements.