Case Study: Leading Energy Drink Company achieves seamless Mac CRM integration with Riva

How a leading distributor of energy drinks uses Riva to provide full Exchange and SAP Hybris Cloud for Customer (C4C) integration for Mac users

A leading energy drink company needed to integrate SAP Hybris Cloud for Customer (C4C) with Outlook for Mac across a global workforce, but SAP’s native Outlook plug-in only supported Windows. The company wanted seamless CRM sync for contacts, calendars, tasks, and email on Macs and mobile devices, plus custom functionality and flexible sync policies for different teams.

Riva provided a server-side integration using Riva Cloud to connect SAP Hybris Cloud for Customer (C4C) with Microsoft Exchange, delivering secure synchronization for contacts, calendar events, tasks, email, opportunities, and custom objects without client-side plug-ins. Riva also customized calendar behavior to meet business rules and enabled a fast rollout across the company in just two weeks, eliminating double entry, improving data quality, and leaving the customer with happy Mac users and a centralized CRM system.