Case Study: Gabrielli S.p.A. boosts mobile CRM access with Riva

Gabrielli S.p.A. empowers sales teams with mobile synchronization between IBM (Lotus) Notes and Sugar

Gabrielli S.p.A., a long-established Italian steel manufacturer, needed a way to keep its field sales teams connected to critical customer, pricing, inventory, and opportunity data while working on mobile devices. The company was using Sugar for CRM and IBM (Lotus) Notes for email, but its existing plug-in-based sync approach was time-consuming to maintain and did not support mobile synchronization, leaving sales reps dependent on the back office for updates.

Riva implemented its on-premise CRM server-side sync solution to seamlessly synchronize data between Sugar and IBM (Lotus) Notes across devices and locations. With Riva, customer notes, emails, calendar items, opportunities, and other CRM records stayed continuously up to date, enabling mobile and offline access from the email interface itself. Gabrielli reported significant time and cost savings, faster access to accurate customer information in the field, and improved internal communication thanks to automatic, near real-time data updates.

Gabrielli S.p.A.

Matteo Briotto

IT Director