Case Study: Matters In Gray achieves compliant communication capture with Riva

Education provider Matters In Gray uses Riva for compliance

Matters In Gray, a government-funded education provider specializing in hairdressing and retail training, needed a reliable way to capture all communications for compliance across students, trainers, business owners, and government contacts. After a previous local plug-in failed to capture emails consistently, the organization looked for a more dependable solution and turned to Riva, using it with SugarCRM and Office 365.

Riva implemented server-side sync to automatically capture email and calendar activity into Sugar, giving Matters In Gray full visibility of interactions without requiring manual data entry. The result was a seamless, background sync that improved compliance, enriched the CRM record with a complete communication history, and saved staff time so they could focus on their day-to-day work.

Matters In Gray

Anthony Gray

Managing Director