Case Study: CPU Consultores achieves seamless CRM integration with Riva

CPU Consultores - Customer Case Study

CPU Consultores, an international multidisciplinary consultancy in architecture, urban planning, and property valuation, needed a more structured CRM approach as the company grew across seven offices worldwide. After moving from Microsoft Exchange to Micro Focus GroupWise for lower licensing costs, improved security, and zero downtime, the team looked for a CRM integration solution that would give them flexibility, administrator control, and a simple user experience. Vendor Riva provided the GroupWise CRM integration capability they were seeking, alongside 1CRM.

Riva implemented transparent, bi-directional GroupWise integration for 1CRM, including SmartConvert Drop Folders to turn emails into CRM opportunities and support cases directly from the GroupWise client. The solution was customized with help from Omni and tailored training for staff, improving sales processes and making CRM data accessible from anywhere, including BlackBerry devices. The result was a smooth rollout, strong end-user adoption, and a clear path for CPU Consultores to scale toward 200 to 300 employees, with Marcus Svensson calling Riva’s integration “absolutely fantastic.”

CPU Consultores

Marcus Svensson

Business Development Manager