Case Study: Carnival Australia achieves seamless calendar and appointment sync with Riva

Carnival Australia counts on Riva to magically sync calendar items and appointments

Carnival Australia, part of Australasia’s largest cruise ship operator, needed a reliable way to sync Salesforce calendars and appointments with IBM Notes for a mobile sales team that was often on the move. The company wanted a back-end, transparent integration that would not disrupt existing workflows and could keep calendars aligned across systems.

Riva implemented Riva Cloud through a White Glove Session, with minor customizations to capture Salesforce account details in Notes and support calendar, recurring event, and appointment sync. The result was a seamless server-side integration that improved data quality and user satisfaction, while allowing sales staff to focus on selling instead of manual data entry.

Carnival Australia

Rosalino Gonzales

Business Systems Manager