Case Study: Carlsberg Importers syncs Salesforce and IBM Notes reliably with Riva

Carlsberg Importers SA (CISA) chooses Riva to sync Salesforce and IBM Notes

Carlsberg Importers SA (CISA), the Belgian marketer and distributor of Carlsberg, Tuborg, Kronenbourg 1664, and Tourtel, needed a reliable way to sync appointments and tasks between Salesforce and IBM Notes across a widely distributed sales and operations team. After issues with previous synchronization tools and the retirement of a Windows tablet application, the company sought a simpler, more scalable CRM integration; it chose Riva CRM Integration.

Riva implemented server-side synchronization between Salesforce and IBM Domino/Notes, covering calendars and tasks bi-directionally without requiring plug-ins on users’ devices. The setup was completed in about two hours, and Carlsberg Importers reported fast, reliable, and well-supported integration; the company also plans to extend Riva to more employees and add e-mail synchronization in the future.

Carlsberg Importers

Eric Samain

Information Systems Director