Case Study: Better Place Australia achieves automated Salesforce and BlackBerry sync with Riva Integration Server

Better Place Australia discovers better Salesforce and BlackBerry sync solution

Better Place Australia, part of the global Better Place electric vehicle services company, needed a more scalable and reliable way to synchronize Salesforce contact and calendar data for executives using BlackBerry devices, desktops, and laptops. Its existing Salesforce Outlook plug-in required installation and management on each device and offered limited CRM synchronization capabilities. Vendor Riva, via Riva Integration Server, was brought in to address these challenges.

Riva implemented a server-level synchronization solution that automatically and transparently connected Salesforce with Microsoft Outlook and BlackBerry devices, as well as other Exchange clients. The setup enabled bi-directional access to Salesforce accounts, contacts, leads, activities, opportunities, quotes, cases, and archived Outlook emails, while features like SmartConvert and AssignTo Drop Folders streamlined email-to-Salesforce capture. As a result, Better Place Australia saw significantly increased user adoption, reduced manual syncing, and a more scalable integration across its teams.

Better Place Australia