Case Study: Leading Australian Building Materials Supplying Company prevents costly data loss with Riva

A leading Australian building materials supplier uses Riva to prevent potential multi-million dollar loss

Leading Australian Building Materials Supplying Company, a major Australian building materials supplier, needed a reliable way to keep field technicians and sales staff’s calendars and contact data in sync across mobile devices, desktop systems, and Salesforce CRM. Manual entry was causing inaccurate data, missed or double-booked appointments, lost productivity, and the risk of damaging customer relationships and company credibility.

Riva implemented a background sync solution to automatically synchronize calendars, meetings, recurring appointments, and contacts between mobile address books and CRM without disrupting users’ workflow. With Riva, the company improved data quality, productivity, staff confidence, CRM adoption, and protected against potential multi-million-dollar business losses.