Case Study: Worldwide Cyclery achieves 114% revenue growth with Rithum

Worldwide Cyclery boosts marketplace sales by 120% year over year with Rithum

Worldwide Cyclery, a major online and brick-and-mortar mountain bike retailer, faced significant operational challenges as it grew. Their hybrid fulfillment model, which combined their own warehouse with distributor feeds, became slow and inefficient, relying on printed barcodes and manual tracking. To support their expansion, they needed a robust solution to integrate their operations, improve customer experience, and create efficient workflows. They turned to the vendor Rithum, along with SkuVault, for inventory and channel management.

By implementing Rithum's channel management services, which integrated seamlessly with SkuVault's warehouse system, Worldwide Cyclery streamlined its entire fulfillment process. The solution drastically reduced their mis-shipment rate to just 0.14% across three warehouses. This efficiency contributed to a remarkable 114% revenue growth over two years. The vendor Rithum is credited as a core component of their tech stack, enabling them to successfully scale as a multichannel retailer that handles its own fulfillment.

Worldwide Cyclery