Case Study: QVC achieves rapid supplier onboarding and 96% on-time shipping with Rithum

Pioneering Advanced Supply Chain Integration and Fulfillment

QVC, a leading electronic retailer reaching tens of millions of U.S. homes and launching thousands of new products weekly, struggled to scale its supply chain as it shifted to a drop-ship e-commerce model. Its in-house EDI could not handle the volume, suppliers were sent faxed pack-slips and inventory updates were manual and error-prone, putting pressure on QVC’s requirement to ship at least 95% of orders within 48 hours.

QVC implemented CommerceHub’s hosted OrderStream to provide real-time, exception-based integration with suppliers, delivering branded packing slips via the web or directly into supplier WMS and translating messages between systems. The solution cut supplier onboarding from 120 days to under 7, reduced order confirmation time by 33%, shortened shipping to customers by 48 hours, raised on-time shipments to 96% while cutting backorders 78%, doubled drop-ship and overall business in under three years, grew transactions over 300%, and improved operations efficiency by 26%—all while maintaining brand and fulfillment performance.

QVC

Bob Myers

VP Interactive Merchandise, Marketing & Business Development