Case Study: DigitalShopper.com achieves 100% on-time deliveries with Rithum

Fulfilling the client experience with 100% of orders delivered on time

DigitalShopper.com is a top-rated online superstore selling thousands of consumer-electronics and household items with a “Free Shipping on Everything” promise. As the company scaled globally, its manual fulfillment process and lack of real-time inventory, pricing and availability data across distribution centers created inefficiencies, inaccurate listings, and risks of stock-outs that threatened customer experience and growth.

DigitalShopper implemented ChannelAdvisor’s Fulfillment Services for automated order entry, intelligent routing, and real-time inventory and tracking updates. The automation raised valid tracking from 89% to 98%, improved on-time shipping from 96% to 99% and lifted on-time delivery from 95% to 100%, reduced average fulfillment time to 7 hours 21 minutes, and enabled rapid global expansion while saving significant time and operational cost.

DigitalShopper.com

Sherif Mohamed

Founder & CEO