Case Study: Trust & Will achieves 35% IT ticket automation with Risotto

Trust & Will auto-processes 35% of IT tickets with Risotto

Trust & Will, a leading digital estate planning platform, needed to build its IT operations from scratch and faced an unsustainable volume of manual support requests, particularly for application access. They implemented Jira Service Management but found it cumbersome and difficult to automate. To solve this, they partnered with Risotto to build an intelligent automation foundation.

Using Risotto as an orchestration layer for Jira, Trust & Will automated their support workflows. The solution automatically processes 35% of IT tickets and provides 24/7 automated provisioning for over 30 applications. This resulted in dramatically improved employee satisfaction and enhanced compliance, allowing the IT team to focus on strategic initiatives instead of manual tasks.

Trust & Will