Case Study: ThoughtSpot achieves faster, automated IT support with Risotto AI

ThoughtSpot automates 50.2% of internal support with Risotto

ThoughtSpot, a leader in AI-powered analytics, faced a significant challenge as its lean IT team was overwhelmed by 50-60 daily support requests, primarily for access management. Manual processes in Slack led to lost requests and slow resolution times. They implemented the AI-native support platform from vendor Risotto to automate these workflows.

The Risotto solution was seamlessly integrated with Slack, Jira, and Okta, automating access requests and providing intelligent assistance. Results included a 50.2% total automation rate and slashing the average resolution time from 31 hours to just 6.5 hours. Risotto also provided unexpected benefits in compliance reporting and was successfully expanded to other departments like HR and Finance.

ThoughtSpot