Case Study: Thinkific automates 46% of support tickets with Risotto

Thinkific automates 46% of support tickets with Risotto

Thinkific, an online platform company, faced fragmented internal support workflows that limited company-wide efficiency. Their lean IT and other departments were spending excessive time on repetitive Tier-1 requests, causing interruptions and delays. Thinkific partnered with Risotto, an AI-native internal support platform, to automate these processes.

Risotto implemented its AI agent to automate Tier-1 support, integrating with tools like Slack and Atlassian to create a unified system. The solution achieved significant results, including automatically resolving 46% of support tickets across all departments and 86% of engineering tickets. This automation reclaimed team bandwidth, allowing employees to focus on high-value strategic work.

Thinkific