Case Study: Superhuman automates 20% of support requests with Risotto

Superhuman auto-solves 20% of support requests with Risotto

Superhuman, the company building the world's fastest email experience, faced a challenge scaling its internal IT support for its rapidly growing team. Their previous manual process, which relied on a cumbersome Slack bot, led to requests being lost and slow, manual provisioning. They partnered with vendor Risotto to find an automated solution that could meet their high standards for efficiency.

The solution implemented was Risotto's AI-powered support platform, which integrated seamlessly into Slack. This provided automated access provisioning and immediate, accurate assistance for employees. The results were significant, with Risotto auto-solving 20% of all support requests and achieving an average first response time of under five seconds. The measurable impact included massive time savings for the IT team and the solution's expansion to serve multiple departments across the organization.

Superhuman