Case Study: Jobber unifies internal support and automates 41% of tickets with Risotto

Jobber automates 41% of tickets with Risotto

Jobber, a field service management software company, faced significant challenges in scaling its internal support due to rapid growth. Their fragmented support workflows, involving multiple channels like Jira Service Management and Slack, created inefficiencies and overwhelmed their small IT team. This led to long resolution times and a lack of bandwidth for strategic work. They sought a solution to unify support and automate routine requests, which led them to the vendor Risotto.

Risotto implemented its AI-powered support platform, integrating it with Slack, Jira, and other core apps to create a centralized support funnel. The solution automated a high volume of tickets, achieving a 41% automation rate for Revenue Technology tickets and a 38% rate for IT tickets. This resulted in massive time savings, specifically 2,747 hours saved waiting for resolution, and drastically reduced the time-to-resolution from 35 hours to just 3 hours. Risotto provided Jobber with a unified, efficient, and scalable support system.

Jobber