Case Study: Ironclad achieves 90% IT support automation with Risotto

Ironclad automates 90% of IT support with Risotto

Ironclad, a legal technology company, faced a significant scaling challenge as its lean IT team was overwhelmed by a high volume of manual access requests. Their process, which relied on error-prone spreadsheets, was buckling under the strain of nearly 600 employees. To address this, they turned to the vendor Risotto for an AI-powered support automation solution.

By implementing Risotto, Ironclad automated 90% of its access-related IT support requests. The solution onboarded 40-50 applications and transformed complex, multi-step processes into seamless automated workflows. This high automation rate allowed the company to manage its rapid growth without adding IT headcount and fundamentally changed its IT support model from a bottleneck to a business enabler.

Ironclad