Case Study: Trust & Will achieves 35% automated ticket processing with Risotto

How Trust & Will Built IT Automation from the Ground Up with Risotto

Trust & Will, a leading digital estate planning platform, faced the challenge of building its IT operations from the ground up with entirely manual processes. These repetitive tasks, over half of which were access-related, created an unsustainable support model that consumed valuable time. They initially implemented Jira Service Management, but found it cumbersome and difficult to configure for the automation they needed to scale effectively.

By implementing Risotto as an intelligent orchestration layer for Jira, the company automated its workflows. The solution provided instant, AI-powered automation for ticket processing and 24/7 application provisioning. As a result, Trust & Will now automatically processes 35% of IT tickets, has significantly improved compliance, and has created a much faster and more popular support experience for employees.

Trust & Will

Tom

IT Manager