Case Study: Superhuman achieves faster, automated internal IT support with Risotto

How Superhuman Transformed IT Support with Risotto

Superhuman, the company building the world's fastest email experience, faced challenges with its internal IT support as the company grew. Their IT and compliance teams were stretched thin, struggling to manage an increasing volume of requests in Slack without proper tracking, leading to requests falling through the cracks. They partnered with their IT provider and implemented Risotto to address these issues.

The solution from Risotto automated support requests directly within Slack, featuring capabilities like automated access provisioning. This resulted in approximately 20% of requests being auto-solved with an average first response time of under five seconds. The implementation was seamless and expanded to support multiple departments, saving significant time, providing comprehensive metrics, and allowing the support team to focus on more strategic work.

Superhuman

Collin

Legal and Compliance Manager