Case Study: Shakepay reduces IT support load and strengthens security with Risotto

How Risotto Assists with 40% of Shakepay’s IT Tickets and Strengthens Security

Shakepay, a fast-growing fintech company, faced significant challenges in managing a high volume of interrupt-driven IT and security requests across thousands of Slack channels. Their lean team was overwhelmed by reactive work, which pulled them away from strategic initiatives and made it difficult to centralize support. To address this, they turned to the vendor Risotto for an AI-powered IT and security assistant.

Risotto implemented its AI assistant within Slack, which automated responses to routine requests and triaged more complex issues. This solution instantly reduced the team's interrupt-driven workload, auto-solving 40% of helpdesk requests. For Shakepay, Risotto centralized support, reinforced a security-first culture, accelerated employee onboarding, and ensured business continuity, allowing the IT and security teams to focus on high-value tasks.

Shakepay