Case Study: Jobber achieves 41% ticket automation with Risotto

How Jobber Built an Enterprise-Wide AI Support Funnel With Risotto

Jobber, a field service management software company, faced significant scaling challenges as its growth led to a surge in internal support requests. Their IT team was overwhelmed by a high volume of fragmented tickets across multiple departments and channels like Jira and Slack, creating inefficiencies and frustrating employee experiences. They needed a unified solution to automate routine requests and provide precise, 24/7 support.

Jobber implemented Risotto's AI-powered support system to create a centralized help desk. The platform integrated with over 30 apps, including Slack and Jira, allowing employees to get instant, automated answers and resolutions. This solution automated 41% of Revenue Technology tickets and 38% of IT tickets, slashing resolution time from 35 hours to just 3 hours and saving over 2,700 hours previously spent waiting for support.

Jobber

Erik Van Dijk

Senior IT Manager