Case Study: Ironclad achieves 90% automation in IT support with Risotto

How Ironclad Transformed IT Support with AI

The legal technology company Ironclad was facing a scalability crisis as its IT support team was overwhelmed by 100-150 weekly manual access requests. Their process was managed through error-prone spreadsheets, which was unsustainable for their nearly 600 employees. They sought a solution to automate these workflows and turned to the vendor Risotto for its AI-powered IT support service.

By implementing Risotto, Ironclad automated 90% of its access-related IT requests. The solution confidently handled requests across 40-50 integrated applications, transforming complex, multi-step processes into support its growth without adding IT headcount and fundamentally changed IT from a bottleneck into a business enabler.

Ironclad

Toby Stewart

Manager, IT Engineering