Case Study: Hazel Health boosts IT automation 4× and improves employee experience with Risotto

How Hazel Health Increased IT Automation by 4x and Lifted Employee Experience with Risotto

Hazel Health, a provider of telehealth services to schools, faced significant challenges in scaling its IT support. Their team was overwhelmed by high volumes of repetitive requests across multiple time zones, which prevented them from focusing on strategic work. Their existing tools, including JIRA Assist, delivered low automation rates despite extensive configuration efforts. To address this, they implemented the AI-powered IT support solution from Risotto.

Risotto provided an intelligent, context-aware support solution that integrated directly into Slack. It understood complex questions, provided step-by-step troubleshooting, and learned from past interactions. The implementation by Risotto was seamless and required no lengthy consulting. Results included a 4x increase in automation rates, jumping from 3-5% to over 20%, and providing 24/7 support that significantly improved the experience for healthcare providers and employees.

Hazel Health

Peter Hadjisavas

Head of IT