Case Study: Fundrise automates 60% of IT support tasks with Risotto

How Fundrise Transformed IT Support with Risotto

Fundrise, a financial technology company, sought to improve its IT support through AI automation but was frustrated by the limitations and inaccuracies of its previous chatbot solution. The customer needed a tool that could deliver smarter responses and better integrations. After engaging with multiple vendors, they selected the AI chatbot service from Risotto.

Risotto’s solution was seamlessly integrated into the company's existing Slack workflows and was operational within an hour. The tool automated access provisioning and synthesized information from multiple inputs to provide accurate responses. As a result, Risotto automatically resolved 33% of IT tickets and assisted in an additional 26%, effectively automating nearly 60% of all IT support tasks and providing a major boost to operational productivity.

Fundrise

Phillip Rickett

Head of IT