Case Study: Hazel Health achieves 79x faster IT and HR ticket resolution with Risotto

Hazel Health resolves IT and HR tickets 79x faster with Risotto

Hazel Health, a telehealth provider, faced a significant challenge in managing fragmented IT and HR support requests across multiple systems like Slack, Jira, and Zendesk during a period of rapid growth. This disjointed process caused delays, reduced visibility into workloads, and risked the mishandling of sensitive information. The company turned to the vendor Risotto to find a scalable and secure solution to unify its support function.

Risotto implemented its secure AI help desk to field Tier-1 requests around the clock. The solution provided immediate, conversational answers to employees in Slack, automatically routed sensitive tickets to the correct teams, and offered valuable insights into support workflows. As a result, Hazel Health achieved a 79x faster resolution time, saving over 4,200 hours monthly on support wait time thanks to Risotto.

Hazel Health