Case Study: Hazel Health achieves 4x IT automation and 24/7 support with Risotto

Hazel Health boosts IT automation 4x with Risotto

Hazel Health, a provider of telehealth services to schools, faced significant challenges in scaling its IT support efficiently. Their team was overwhelmed by high volumes of repetitive requests across multiple time zones, and their existing tools delivered very low automation rates. To transform this experience and free up their IT staff for strategic work, they implemented Risotto, an AI-powered IT support solution.

The solution from Risotto provided an intelligent, context-aware support teammate that could understand complex questions and offer 24/7 assistance. The results were immediate and substantial, with Hazel Health achieving a 4x increase in automation rates, jumping from 3-5% to over 20%. This empowered their healthcare providers to focus on patient care and delivered faster resolutions for all employees.

Hazel Health