Case Study: Fundrise Automates 60% of IT Support Tasks with Risotto

Fundrise automates 60% of IT support tasks with Risotto

Fundrise, a financial technology company, sought to improve its IT support through AI-driven automation but was frustrated with its initial chatbot solution. The tool delivered constant inaccuracies and limitations, failing to provide smarter responses or quick resolutions. This led the company to search for a new vendor and ultimately engage with Risotto.

Risotto was implemented by Fundrise's internal IT team and operational within an hour. The solution automated nearly 60% of IT support tasks, achieving a 33% automatic ticket resolution rate and assisting in an additional 26%. Beyond the measurable impact, Risotto transformed knowledge management by capturing information from everyday Slack interactions and automated the previously time-consuming process of managing access requests.

Fundrise