Case Study: Largest Food Distributing Company achieves reduced claims and a stronger safety culture with Riskonnect

Root Cause Analysis Helps Build Safety Culture

Largest Food Distributing Company, one of the country’s largest food distributors, was facing an upward trend in both the frequency and severity of claims and had higher Accidents per Million Miles (AMM) and Recordable Case Rates (RCR) than competitors. To address these safety and financial risks they engaged Riskonnect, deploying Riskonnect ClearSight to standardize incident capture and analysis.

Riskonnect required a Root Cause Analysis for every claim via ClearSight, capturing field data through Interview Entry, producing weekly/monthly Root Cause Discussion reports, and feeding a monthly ranking that scores each location across 17 safety categories (points out of 160). The program tied bonuses and captive-allocation incentives to performance, set a 20% AMM/RCR reduction goal, and — after initial pain and additional safety hires and training — delivered clearer accountability, improving safety scores, faster reporting, and stronger employee engagement.