Case Study: Randstad achieves streamlined claims management and real-time risk insights with Riskonnect's RMIS

Randstad Takes Riskonnect’s RMIS and Makes It Its Own

Randstad, the world’s largest staffing company with more than 1,000 North American locations, needed a new RMIS after its longtime provider discontinued support. Seeking best-in-class technology, dependable performance, and strong customer service, Randstad selected Riskonnect’s RMIS (built on the Salesforce platform) to replace its legacy system and address inefficient, manual claims and safety processes.

Riskonnect implemented a flexible, customizable RMIS with automations and integrations for HR files, location and customer hierarchies, payroll, TPAs and nurse case managers, and trained Randstad to build objects and workflows itself (Randstad is now on its 13th integration). The single-platform solution eliminated duplications, delivered dashboards and drill-down reporting for thousands of users and millions of records without performance issues, shortened claim lifecycles, lowered litigation costs, sped employee care, and enabled real-time C‑suite insight—critical for rapid COVID-19 response. Riskonnect’s RMIS thus transformed Randstad’s claims operations and analytics capabilities.

Randstad

Trey Braden

Director, Risk Management