Case Study: HomeServe achieves real-time centralized risk visibility and improved data integrity with Riskonnect

HomeServe - Customer Case Study

HomeServe, a provider of home emergency insurance to more than 5 million customers across the UK, USA, France and Spain, faced growing complexity from an expanding product portfolio and rapid international growth. The risk team needed to collect and consolidate data from multiple business units for governance reporting, but relied on labour‑intensive spreadsheets and Word documents that undermined data integrity, made linking risks across the business difficult, and left incident management inconsistent. To address these challenges HomeServe selected Riskonnect’s centralized risk management solution.

Riskonnect implemented a single, centralized platform with validation rules, multiple scoring schemes, configurable reports, custom workflows and automated notifications plus an intranet‑embedded portal that lets staff log incidents without needing a Riskonnect license. The result was a “single version of the truth,” drastically improved data integrity, real‑time visibility for governance and audit, consistent risk ratings across business units, easier reporting and a complete audit trail for historical and current assessments — delivering faster, more reliable risk oversight for HomeServe.

HomeServe

Stuart Austin

Senior Risk Manager