Case Study: Fortune 500 Life Sciences Organization achieves fast, centralized COI management for clinical trials with Riskonnect

Fortune 500 life Sciences Organization - Customer Case Study

Fortune 500 life Sciences Organization faced a complex, global challenge managing Certificates of Insurance (COIs) required to start clinical trials. Multiple stakeholders (brokers, insurers, risk management and clinical teams), country-specific insurance rules, and high volumes of location‑specific COIs made it difficult to track expirations, protocol start/end dates, and ensure continuous coverage, so they turned to Riskonnect and its RMIS.

Using Riskonnect RMIS, the organization deployed standardized COI request forms with protocol numbers, auto‑populated records, centralized attachments and automated communications, plus searchable records and reporting — putting all COI data in one place. Riskonnect enabled faster processing (reducing COI turnaround times to as little as one day), improved visibility into expirations and coverage, easier cost allocation and renewals, and saved days of manual work while giving brokers, insurers and internal teams real‑time access.