Case Study: Ferguson achieves streamlined claims intake and eSignature-enabled check request processing with Riskonnect

Ferguson - Customer Case Study

Ferguson, a wholesale supplier of commercial and residential plumbing supplies with more than 1,400 locations and 23,000 associates, struggled with manual claims handling and hard-copy check requests under a legacy RMIS. The makeshift solutions were no longer sufficient, so Ferguson turned to Riskonnect for an automated claim intake portal and eSignature capability to modernize intake and approvals.

Riskonnect implemented its automated claim intake portal and eSignature solutions, replacing manual processes and hard-copy workflows so Ferguson’s risk department can more easily manage claims and check requests. The Riskonnect deployment streamlined operations across Ferguson’s large footprint, eliminating the previous makeshift approaches and improving the speed and control of claims handling.

Ferguson