Case Study: Large Truckload Carrier Company reduces claims costs with Riskonnect

Claims Overhaul Drives Efficiency and Savings

Large Truckload Carrier Company needed a better way to manage claims after slow resolution and poor data were driving up costs. Its TPA depended on police reports to adjudicate incidents, but reports were often missing or incomplete, making it harder to determine responsibility and address safety issues. The company turned to Riskonnect and its ClearSight Claims Administration solution.

With Riskonnect, the company brought accident investigations and claims administration in-house, capturing incident details from a phone or tablet at the scene and using auto-filled forms, GPS data, Google Maps, and Google Earth to build a more complete record. The company later added automated task management, which helped reduce claim close times, improve efficiency, and cut costs. Pending claims are now at an all-time low, while claim accuracy and reserving metrics are at an all-time high.