Case Study: BT Group achieves unified end-to-end risk, control and assurance visibility with Riskonnect

BT Modernizes and Clarifies Its View of Risk with Riskonnect

BT Group, the UK’s leading fixed-line and mobile communications provider with operations in 180 countries, faced a complex risk landscape and a bespoke risk-reporting framework that made it difficult to get a consistent, organization-wide view of risk and controls. To modernize its approach and meet evolving board oversight expectations, BT Group engaged Riskonnect and implemented Riskonnect’s Enterprise Risk Management solution, followed by its Internal Controls and Audit solutions to support the company’s tailored methodology (including its “enduring” vs. “dynamic” risk distinction).

Riskonnect configured a single, configurable platform that preserved BT Group’s unique risk taxonomy, centralized all risk, control, and assurance data, and gave control owners and assurance providers direct access via portals. The implementation produced automated, board-ready reports that surface control effectiveness by category (for example cyber), removed administrative burden, streamlined end-to-end reporting, improved accountability and decision-making, and put BT Group in a strong position to meet enhanced UK Corporate Governance Code requirements.

BT Group

Dan Maclennan

Group Risk Director