Case Study: West Pharmaceutical Services achieves global, automated supply chain risk visibility and faster risk-based decisions with riskmethods

West Pharmaceutical Services - Customer Case Study

West Pharmaceutical Services, Inc., a global pharma packaging and delivery company, faced fragmented, function-level risk management and needed a connected, forward-looking view of upstream and downstream threats across its extended supply chain. To address this, West selected riskmethods, a SaaS cloud-based Supply Chain Risk Management solution, to complement existing systems and give users automated, data-driven visibility into supplier, financial, natural-event and geopolitical risks.

riskmethods was implemented in just 4 days with minimal resource effort and no implementation project team, delivering 24/7 automated monitoring, proactive alerts, interactive world-map visualization and risk scorecards. The solution shifted West from manual suspicion-driven workflows to data-substantiated alerts that increase lead time for decisions, improve prioritization across functions (including purchasing), and support growing customer requirements for delivery and supplier risk transparency.

West Pharmaceutical Services

Carsten Meissner

Director Global Supply Chain