Case Study: Large Healthcare Provider strengthens business continuity with RiskLens

Healthcare Services Company Evaluates Business Continuity Plans

Large Healthcare Provider, a large healthcare supplier serving more than 150 million Americans, needed a business continuity strategy for a key fulfillment facility facing natural-disaster and transportation-related outage risks. With multiple recovery options on the table, the team needed a way to compare which approach would most cost-effectively reduce the risk of the facility going offline. RiskLens was used to bring quantitative analysis to the decision.

Using the FAIR model and the RiskLens platform, the Business Continuity Team analyzed current-state outage risk and tested three continuity alternatives to estimate how much each would reduce expected loss. RiskLens helped show that relocating operations to a nearby rented building would reduce risk the most, but it cost too much; instead, increasing capacity at other facilities was selected as the most cost-effective option. The recommendation was quickly approved, and the chosen recovery solution was implemented within months, with the analysis showing the nearby-building option would have delivered about $600K more risk reduction but at roughly $1.2M additional cost.