Case Study: StockX achieves secure global ecommerce growth with Riskified

StockX secures global ecommerce growth with Riskified

StockX, a leading global marketplace for sneakers, apparel, and collectibles, needed to scale globally while preserving a seamless, secure shopping experience and managing growing fraud and chargeback complexity. To evaluate options, StockX tested multiple fraud vendors over 60 days, including Riskified, looking for the best mix of approval rates, chargeback control, latency, and uptime.

StockX ultimately consolidated all transaction traffic with Riskified and partnered with the vendor to build Dispute Resolve. With Riskified’s accountable decisioning and chargeback management, StockX achieved consistently high approval rates, a 50% reduction in chargeback queues, and a 20% increase in win rates, helping the company scale with greater confidence.

StockX

Mark Porteous

Senior Director, Safety & Trust