Case Study: Portero Luxury achieves 10%+ acceptance-rate lift and reduced fraud with Riskified

Portero Luxury - Customer Case Study

Portero Luxury, a New York–based online marketplace for pre‑owned and rare designer goods, struggled with high‑value fraudulent transactions and a costly, time‑consuming manual review process that even required asking some customers to pay by bank wire. To tackle rising chargebacks and expand internationally, Portero Luxury turned to Riskified and implemented Riskified’s Shop Protection service.

Riskified now reviews, approves, and guarantees all incoming orders, eliminating lengthy manual checks and reducing fraud while preventing false declines. As a result, Portero Luxury reports fraud has diminished, its acceptance rate has increased by over 10%, chargebacks are avoided, and the company can reallocate resources and expand into new markets with confidence thanks to Riskified.

Portero Luxury

Alexis Clarbour

Director