Case Study: Kirna Zabête achieves fewer false declines and frees eCommerce team time with Riskified

Kirna Zabête - Customer Case Study

Kirna Zabête, a luxury SoHo boutique, was struggling with a time-consuming, in-house fraud review process that required manual checks and customer ID requests, led to nearly 10% of orders being declined, and still resulted in significant chargebacks after a 2014 fraud ring. Seeking relief, Kirna Zabête partnered with Riskified to outsource fraud prevention and better protect their eCommerce channel.

Riskified took over fraud management, eliminating the manual review bottleneck and preventing fraud-related chargebacks while allowing more legitimate orders to be approved—boosting sales revenue and reducing unnecessary declines. By moving fraud operations to Riskified, Kirna Zabête freed staff time (the manual review had averaged ~10 minutes per order), cleared a product-upload backlog, and redirected resources to merchandising and customer service.

Kirna Zabête

Eileen Shulock

VP of eCommerce