Case Study: Vestiaire Collective achieves 99.5% approval rate and 55% reduction in total cost of fraud with Riskified

How Vestiaire Collective Scaled Its Fraud Operations

Vestiaire Collective, the European leader in pre-owned luxury fashion, was struggling to keep its customer experience fluid as volumes and cross-border sales surged. High average order values (€400, with some items up to €90,000) and manual-only payment reviews led to slow order approvals, false declines and damaged customer lifetime value — so Vestiaire Collective selected Riskified’s automated fraud management solution to address payment fraud without compromising its manual authentication of items.

Riskified deployed a flexible, intelligent, scalable system that preserved effective manual reviews while instantly validating orders (including nights and weekends) and guaranteeing approved transactions. The Riskified partnership raised approval rates to 99.5%, cut total cost of fraud by 55%, eliminated customer friction and sped fulfilment — driving higher conversions and protecting long‑term customer value.

Vestiaire Collective

Michael Benisti

Head of Payments and Revenue Protection